Monday, July 23, 2007

Contact Me

For general/ project inquiries: yupipo [at] gmail [dot] com

Thursday, July 19, 2007

Call Center, a Definition

What exactly is a call center?

According to the Wikipedia, a call centre or call center is a centralized office used for the purpose of receiving and transmitting a large volume of requests by telephone. A call centre is operated by a company to administer incoming product support or information inquiries from consumers. Outgoing calls for telemarketing, clientele, and debt collection are also made. In addition to a call centre, collective handling of letters, faxes, and emails at one location is known as a contact centre.

But what exactly makes the key difference of between an ordinary office and a call center?

One of these are the shifts wherein most call centers don't follow a 9 to 5 schedule, though recently some BPO offices had started introducing day shifts which (almost) feels like a day job. Some of these companies are the Citigroup Philippines and Acquire Asia.

But I think the biggest factor is that most BPO firms offer above basic salary, allowances, and incentives coupled with benefits that makes the industry one of the sought after job provider in countries worldwide.

Why the BPO industry?

I had always been on the lookout for useful sites to help me when I was looking for a job in the Business Process Outsourcing industry, something that can make the picture a bit clearer. So far, I haven't seen one that was able to help me fully understand the concept of a BPO. So I guess that now, being in the industry, I have some sort of responsibility (eherm) to enlighten my fellow jobseekers' path.

About Me

My full name is Andrea Kristine Sapno Bordallo. You may call me Andi ( well, in fact, you should).

I started blogging since 2005 but I finally decided to quit my bloghopping and hang on to Blogspot. I have been blogging before using LiveJournal,, Phlog, and Blurty.

I have studied BS Computer Studies major in Information Management at the Pamantasan ng Lungsod ng Maynila (University of the City of Manila) and currently planning to take up a follow-up course in Web & Graphic Design.

Presently working at Sykes Asia Inc. as a Technical Support representative, I'm also into graphic design, copywriting, and of course blogging.

Nothing interests me more than animation conventions, booksales, netsurfing/blogging, and of course my family.